01How to reach us
One address for every request: sas@agregate.fr.
We reply within 2 business days, Monday to Friday. We are a small team — three people — but we operate the very properties that run on uMyris: your question rarely lands in a void, it almost always matches a situation we know first-hand.
02Preparing your request
To speed things up, include where possible:
- The email address of your uMyris account (if you are a host).
- The property and, where relevant, the booking concerned — a name or dates are enough.
- What you were doing when the problem occurred, and what you expected.
- A screenshot if the problem is visual.
No need to attach identity documents or bank details: we never ask for them by email.
03Urgent issues during a stay
If you are a guest and run into a problem during your stay — access to the property, equipment, practical questions — your first contact is your host, through the messaging of the platform you booked on (Airbnb, Booking.com) or the welcome guide you received. That is the fastest channel.
If your request concerns the application itself or your personal data, write to us directly: sas@agregate.fr.
04Personal data and your rights
For any question about your data — access, rectification, objection, deletion — the same address applies. Two pages cover the subject in detail:
- uMyris app privacy policy — what data, why, for how long.
- Account deletion — the full procedure, what is erased and what must be kept.
05Reporting a security issue
Think you have found a vulnerability? Write to sas@agregate.fr describing what you observed, without exploiting the flaw or accessing other people's data. We acknowledge receipt within 2 business days. Our full approach is described on the Security page (in French) and in our security.txt file.
06Languages
We reply in French and English.