01Request the deletion of your account
You can request the deletion of your uMyris account and the data attached to it at any time, without installing the application and without logging in.
Send us your request
Write to sas@agregate.fr stating your account email address. We acknowledge receipt within 72 business hours and confirm the deletion once it is complete.
You can also start the deletion from within the application, under Settings › My account › Cancel my subscription. The screen tells you exactly what leaving entails before anything is confirmed.
02What is deleted
Deletion covers your entire workspace: account and credentials, property records, bookings and guest contact details, conversations, cleaning and maintenance schedules, welcome guides, report photos and videos, and the service-staff data attached to your account.
Deletion is final and irreversible. No restoration is possible once the time limits below have elapsed. If you wish to keep a copy of your data, request it before asking for deletion: we will send it to you in a readable format.
03What is kept, and why
Two categories of data survive deletion, for reasons we cannot set aside:
| Data | Retention | Reason |
|---|---|---|
| Invoices and accounting records | 10 years | Legal obligation to keep accounting documents under French law |
| Report media attached to an ongoing dispute | Until the dispute is resolved | Preserving evidence, in your interest as well as the guest's |
This data is removed from your workspace and placed in a restricted-access archive: it is no longer visible in the application and is only used to meet a legal obligation or an open dispute.
04Timelines
- 72 business hours — acknowledgement of your request.
- 30 days — effective deletion of your workspace and its contents.
- 90 days — purge of technical backups, which rotate on that cycle.
05You are a guest, not a customer?
If you stayed in a property whose host uses uMyris, your data was collected by that host, who is its controller. We process it on their behalf, on their instructions.
Please address your request to your host first. You can also write to us at sas@agregate.fr: we will forward it to the host concerned and make sure it is handled.
06Your other rights
Independently of deletion, you have the right of access, rectification, restriction, objection and portability over your data. One address for everything: sas@agregate.fr.
The details of our processing are set out in the uMyris app privacy policy. If you are not satisfied with our answer, you can lodge a complaint with the French supervisory authority, the CNIL.